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Refund Policy

Last updated: February 1, 2026

1. Introduction

At Dragohost, we strive to provide the best Minecraft hosting experience. We understand that sometimes things don't work out as expected. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

2. Refund Eligibility

Eligible for Refund

  • • Service not delivered within 24 hours of payment
  • • Technical issues preventing server access for more than 48 hours
  • • Duplicate payments or billing errors
  • • Cancellation within 48 hours of first purchase (new customers only)

Not Eligible for Refund

  • • Change of mind after 48 hours of purchase
  • • Violation of our Terms of Service leading to suspension
  • • Partial month usage (no pro-rata refunds)
  • • Third-party issues (Minecraft updates, plugins, etc.)

3. Refund Process

1

Submit a Request

Contact our support team via email with your order ID and reason for refund.

2

Review Period

Our team will review your request within 2-3 business days.

3

Processing

Approved refunds are processed within 5-7 business days to the original payment method.

4. Refund Timeline

Refunds are typically processed within 5-7 business days. Depending on your bank or payment provider, it may take an additional 3-5 business days for the amount to reflect in your account.

5. Contact Us

For refund requests or questions about this policy, please contact us at:

support@dragohost.cloud